"Hot off the presses" referred to a phenomenon much
like the paper output from a laser printer being warm, bundles of
freshly printed newpapers remained warm for an hour or two, and
with many major papers having two or three editions per day
"hot off the press" meant up to date news.
To a large extent the phenomenon of the web server creating a
"hot off the press" edition every time you click a link
has killed this old multi-edition dead tree newspaper business
model.
This phenomenon has not been confined to the newspaper industry
alone, retail sales have suffered from the same phenomenon, and
one of the more notable "culprits" in this case is
E-bay.
E-bay started out in 1995 as an on-line auction site for
individuals, and it was a good idea, but as it grew and attracted
more wealth, so it also attracted more "city" type
management, and the basic premise of a simple online auction site
for individuals has become increasingly sidelined in the war of
attrition to get as much of your mindshare as well as as much of
your money as possible, passim PayPal etc.
Now, with an estimated >175,000 people in the UK alone who
make a living via E-bay, they are changing again, because
"Buy it now" has increased from 25% of sales by volume
a few years ago to 43% today, and of course "buy it
now" quite often represents high ticket price items, so the
proportion of sales by value is even greater.
So now E-bay is moving to a straight electronic shopping mall
model, ideally, from E-bay's perspective, with all those
175,000 UK E-bayers who make a living out of it shifting to the
new, non aution, fixed price shop format.
From the E-bay perspective and the city management types this
makes good sense, it sounds a bit like a co-operative Amazon
public market, with all the benefits but none of the drawbacks
like having to deal with actual stock, or shipping, or customers.
B-bay always claimed it wasn't an auction house per se, and
Paypal always claimed it wasn't a bank per se, and now it
will no doubt claim it isn't a State, per se, and yet it
looks like a duck and walks like a duck and sounds like a duck.
For those 175,000 potential UK E-bay stall-holders / shopkeepers,
the unique selling point of E-bay is obvious, the up front costs
are basically zero, got a computer, net connection and bank
account? Then you're in business.
Try to do the same thing in real life and you need a lot of money
up front, you need your market stall lease money, you need your
public liability insurance, you need an accountant to keep the
tax man happy, and the chances are that you need to employ some
qualified and certified electrical engineers if you are even
hoping to be selling anything that plugs into the mains supply...
The flip side is a market stall is a fixed fee, unrelated to
turnover, whereas E-bay will nickel and dime you to death on each
and every single individual sale.
Let's face it, E-bay is a business, and the changes it plans
for those 175,000 UK "stallholders" are not going to be
aimed at cutting their fees and E-bay's income, on the
contrary, it will encourage the "stack em high" methods
of sales, which in most cases will involve selling
"tat" that has been bought in job lots.
However, the original premise was that E-bay was a barometer of
the economy in general, so lets get back to that.
In one sense a vibrant E-bay can be seen as a by-product of a
vibrant economy, but upon closer inspection this is not the
truth, not even close.
Before the internet we saw the rise and temporary dominance of
the "Free ads" dead tree papers. At the time you could
pay for a classified ad in the local rag, or pay a lot more for a
classified ad in a national rag.
This just doesn't work out financially as being a viable
business model, even if all you are trying to do is shift your
old collection of bike magazines for a decent price, because the
catchment area in terms of numbers of eyeballs per penny of
classified ad listing fee killed it.
The Free Ads papers were regional, and placing an advert was
absolutely free, and people purchased the paper for a nominal
fee, in a sense this was a more modern version of that old UK
warhorse the Exchange & Mart (which is still going) and out
of the Free Ads papers grew the more specialised ones, like Auto
Trader, that specialised in cars, but Auto Trader "double
dipped"< in that they charged a listing fee as well as a
purchase price for the magazine itself.
These things all worked, and they were all successful, but they
lacked two crucial things.
The first thing they lacked was the "hot off the press"
immediacy, missed listing your car in this week's edition,
then wait a week, which meant it likely took at least two weeks
to sell your property.
The second thing they lacked was interactivity, that whole crap
about bidding against other people, when the ONLY sensible tactic
is to decide what an item is worth to you, bid that amount and
then walk away until the listing is finished, you either
"won" (har har, roll up, roll up, everyone is a winner,
babe) the item or you didn't, however, this interactivity and
bidding mania worked as a business plan.
Then came the final part of the "Hot off the press"
scenario, instant gratification with Buy It Now.
When you look at E-bay with this true perspective, it becomes
quite different, a vibrant E-bay is not a sign of a vibrant
economy in general, a vibrant E-bay is in fact just a niche made
possible by the internet.
Selling (as I did recently) an old 3/4 horsepower electric motor
for a Myford lathe is made possible by the cost of publishing and
reading the internet, whereas it would be a waste of time and
money to do it in dead tree media.
Sure, E-bay makes a useful place for buyers and sellers to come
together (Craigs list is the obvious analogy) buy that just
boosts the number of eyeballs, it is NOT a fundamental enabling
technology.
So in fact the success E-bay is down to exactly the same
TECHNOLOGICAL changes that make e-mail better than Air Mail, it
is several orders of magnitude cheaper per word sent and several
orders of magnitude faster.
If we try to look for examples in the real world in other areas
of industry it isn't quite so easy, for example cheap goods
in walmart is a result of outsourcing and offshoring, these are
changes in business methodology, not changes in technology.
Once we understand that the success of E-bay is pretty much
entirely due to technological changes that brought both the cost
and time delay of individual communication down to something
approaching zero, we can see that the success grew out of that,
with effectively zero cost it becomes economically viable for me
to sell an old electric motor.
From this perspective it becomes clear that the sucess of E-bay
is predicated on weaknesses in the economy, whether that weakness
was the cost effectiveness of classified ads in regional dead
tree media, or the lack of capital and local markets for setting
up in business.
Looking into my crystal ball, the inevitable next step in the
evolution of the E-bay busines phenomenon is to address the sole
remaining area where a considerable slice of the selling price
does not pass through E-bay, namely carriage and shipping.
The next step is E-bay, market cap 32 billion US dollars, to buy
FedEx, market cap 26 billion (UPS market cap is 64 billion) and
at that point they have the whole shooting match sewn up, but
they still won't be a bank, auction house, shipper or State,
per se, you understand.
So a growing E-bay is a sign of a crapping out economy, simply
because the underlying enabling technology that makes E-bay
possible also serves to support the economy in general.
The ONLY advantage of trading on E-bay is no up front
"bricks & mortar" type costs, which basically means
you're doing something (eg selling electrical goods) that
would be illegal if you did it in the same way from a market
stall.
I doubt anyone will buy UPS: isn't a majority share of the
company still closely held? Remember that UPS was entirely a
closely held corp until just a few years back (during the first
dot-com bubble). At that point, capital was very attractively
"priced" on the stock market and UPS was looking at the
ramp-up of on-line shopping and the need to grow.... UPS'
brand was sufficiently strong that they were able to hold an IPO
selling off less than 50% of the company.
I doubt anyone will be buying fedex anytime soon, least of all
E-Bay -- not if they know what's good for them, anyway.
Logistics actually matter (a lot!) in M&A. E-Bay, today,
knows how to run servers and knows how to "run"
commerce laws. It knows how to "run" forums. What in
the world would E-Bay "bring to the table" for fed-ex,
a fuel-intensive firm whose logistical problems are all about
real-time, demand-driven routing of trucks and planes, package
tracking, etc.? E-Bay doesn't know how to run a fleet of
trucks and planes. E-Bay doesn't know how to manage delivery
staff. There would be absolutely no (and that means negative)
synergy in that kind of deal. E-Bay would buy Fed-Ex and promptly
screw it up, immediately de-valuing their purchase. Meanwhile,
even if they bought it on paper only and left it alone
operationally, what would they get? Revenue and profit for fed-ex
is historically fantastic but, these days? I'd be worried
about volatility (e.g., as fuel prices do their dance). If the
volatility of fed-ex (or another shipper) were contravarient to
E-Bay's current upsides and downsides, fine, then the
acquisition could make a decent hedge but it isn't:
fed-ex's possible downsides coincide with E-Bay's --
E-Bay would be doing little more than taking on extra risk.
The on-line economy cornerstones (Paypal, E-Bay, Amazon) have had
a very interesting effect. Famously, they "killed
mainstreet" with the help of their accomplices, the big-box
stores. I think that's true but not the whole story.
The themes are two-fold: First, as you say, vastly lowered
transaction costs thanks to the Internet all up and down the
chain. Shopping has changed radically, as you know, for *many*
goods and services (not all). Comparison shopping is often easy
and cheap compared to the pre-Internet days. Product information
available often rivals what one could expect of the average sales
clerk and often, with just a little bit of search, you can even
find on-line product info from actual experts. Further up the
chain, order processing is fully automated, fulfillment largely
automated -- all drastically lower transaction costs. Second,
inventory management has radically changed with much greater
emphasis on JIT production and delivery and tiny, highly tactical
inventories. This is a *radical* change from the 1970s. It can be
seen in the big-box stores (which are essentially warehouses with
cash registers), with Amazon, and even in a sense on E-Bay (which
effectively manages a "virtual" inventory whose
contents are determined solely by the amount of risk that sellers
are willing to take on themselves).
Grocery stores have gone the same way: small grocers with
carefully stocked shelves and carefully chosen lines can't
compete very well against the larger boxes which are, again, much
closer to being warehouses with cash registers. It's too the
point where in many of the larger grocery chains you can go there
early in the morning and see people "stocking" the
shelves and carrying off inventory that isn't moving. Who are
those people? Do they work for the grocery store? Generally
speaking, no: they are wholesalers from 10 different companies,
each there using the store shelves as their reserved loading
dock. And watch how they do it: to a one they carry around
portable computers, record what's on the shelves, look at the
print-outs, and reconfigure the shelves accordingly.
That isn't, mostly, real economic growth -- as you say.
Rather, it's undercutting the pre-Internet models, (mostly)
reducing margins up and down the chain, then taking a cut. It is
strictly an efficiency improvement, freeing up capital for some,
but not creating any new real productivity. It works by cutting
into existing businesses.
Whence mainstreet.
Basically, the Internet made retail far less profitable and these
giants of the new economy make their money by taking a cut of the
savings. Again, no real productivity growth -- just the freeing
up of a lot of capital.
"Freeing up of capital" includes, for example,
one's own labor power. The Internet makes retail much less
profitable, more efficient -- so for example there are a lot of
unemployed teens who, in years past, might have been
"stockboys". There's no real economic growth there,
just the potential for it because the price of labor goes down.
As things change thanks to fuel prices, this will get
interesting. If more and more consumers are buying "just the
basics" then suddenly these large warehouse stores -- either
a long drive or a fed-ex trip away from the consumer -- are
suddenly "out of scale": the corner market can be
competitive again because it need only stock a few items and,
what with the death of mainstreet, rents are pretty low.
As the dollar tanks, and fuel skyrockets, and geopolitics gets
rocky the purchasing power of, say, a Wal*mart is in for a shock
-- they are going to have trouble filling those shelves. E-Bay
will have trouble finding new sellers and attrition will whittle
away at them.
That's all going down in a context of negative feedback
because as those sectors dry up with no real productivity growth
to take up the labor, consumer spending ("confidence")
falls and accelerates the process.
There is an upside to all of this.
For all the lionizing some of us do of the 1970s and earlier
retail economy, it was in many ways a dog. It was corrupt
from top to bottom. It was slovenly in inventory mgt. It was
antagonistic to "informed purchases". Oh, sure, there
were many exceptions -- really precious businesses, now lost. On
average, it wasn't all that great.
The "cleaning house" impact of the Internet might be a
really good thing. Commercial rents in dense areas have crashed
pretty good. Shipping logistics have improved radically. Labor
prices are falling. There's a fertile field for retail, if
only there was stuff to sell. All that's missing is
investment in regional real productivity.
My crystal ball would *guess* that E-Bay will try (and fail) to
integrate brick and morter into their customer base in a big way.
People selling paper whose value relies on ad revenues and/or
on-line sales of inessential goods are currently caught with
their pants down and I suspect that that's starting to sink
in. (Google will be very fun to watch suffer. People in the
future will wonder how it is that they managed to fail so hard
given how much capital they have today and the answer will be
entirely and exactly the big cloud of self-reinforcing bullshit
in which its main founders, execs, and investors operate -- it is
well positioned to fail-by-arrogance.)
Isn't it interesting what's mostly untouched by the
Internet, at least around here? Real commodities, components not
consumer goods. Try to buy some black schedule 40 steel pipe
on-line (at a decent price). Or lumber. Stuff like that. You
won't find it. You won't even find prices -- just advice
to call the sales staff if you are shopping around a large order.
The industries that consume that kind of stuff *long ago*
self-organized to provide distributed inventory mgt., efficient
delivery, etc. The Internet's retail efficiencies have
scarcely touched it.
> for example cheap goods in walmart is a result of
outsourcing and offshoring
Walmart has the most advanced computer system in the retail
sector on the planet, and it's very much part of their
efficiency advantage.
> So a growing E-bay is a sign of a crapping out economy,
simply because the underlying enabling technology that makes
E-bay possible also serves to support the economy in
general.
What? Seriously, what?
> The ONLY advantage of trading on E-bay is no up front
"bricks & mortar" type costs ...
That's a pretty big advantage, and not the "ONLY"
(in caps no less) one. How about the increased market size
("eyeballs", which you mentioned yourself, but
conveniently left it out of your "ONLY") for both
sellers and buyers? You also seem to disparage it as an
advantage. Why?
Take a look at E-Bay's revenue growth over the years.
It's pretty consistent, and if anything, percentage-wise,
it's slowing (albeit slowly). Even if ebay's growth rate
was increasing, I'd be inclined to attribute to other factors
(increased online presence and comfort) before I'd jump to
the "people just can't afford paying brick and mortar
taxes anymore" conclusion. I can afford brick and mortar
taxes on all the goods I buy, but I'd rather not, crappy
economy or otherwise. In my experience too, the ebay "buy it
now" prices are no cheaper than other online retailers
(Amazon).
To the extent that a small number of firms are buying up markets
and then using monopoly power to impose transaction fees on
*everything* -- that's a collapse. For example, in a free
market, if you want to make money on paperclips, you'd better
buy paperclips low and sell them high. Make a bad guess, you lose
-- you should have invested in staples insteasd. But, what if we
layer over that a transaction fee on every transaction and every
aspect of every transaction, giving that "rent" to a
monopoly or oligopoly? A theoretical bad guy X-Bayazon might run
the one site where paperclips and staples can be offered
for sale and bought. X-Bayazon can exercise its monopoly power to
impose a tax on every transaction: if paperclips are selling,
X-Bayazon gets a cut (of the sales prices, the shipping, etc.).
If staples are selling, X-Bayazon gets a cut.
Ok, good for X-Bayazon but for the rest of us that's an
economic collapse:
The cut X-Bayazon is getting does notrepresent an earned
share of improved productivity, not much so anyway. Ok, to be
fair it certainly is the result of efficiency gains in the
process of retailing but look at the cost of it: because
participation in the market itself is a right under private
monopoly control, enjoyment (by consumers) of the efficiency
gains in retail comes at the cost of granting taxation power to a
private entity.
I think that's where Guy is getting the comparison of
E-Bay to a State: it's getting some of the powers of a state
this way.
If you take the big-box stores and the giant Internet retailers
as a group, and sure, maybe give them ownership of the market for
ads and for shipping, now you have a complete abandonment, by
consumers, of the former, more diversely owned market place.
There's a collapse, there. Where formally there was
competition for funds transfer, now the market maker (e.g.,
E-Bay) has the de facto regulatory power to eliminate that
competition. Ditto for shipping. Ditto for listing things for
sale. It's not a State -- but it has interestingly comparable
power over all of trade.
This is what people are talking about when they apply the concept
of "creative destruction" to the recent succession of
"dot com booms" and related growth spurts. The pattern
repeats again and again, across many sectors:
The pattern is that the aggregate revenue in some sector shrinks
as a percentage of GDP (or at least its rate of growth falls) --
meanwhile, some software/Internet-intensive company makes profit
on the margins of that collapse. So, Craigslist helps destroy
classified ads and makes money. E-Bay helps destroy classified
adds, swap-meets, small-booth marketplaces, etc. but makes money
(gets a cut of the consumer savings) on the margins. RHAT helps
to collapse the unix server industry but makes money on the
margins of its demise (which was originally VA Linux's plan
but RHAT had the better fortune initially, in no small part
because of hiring and retaining key talent (which was originally
the Cygnus plan).
In theory, that frees up a lot of capital to invest in real
productivity. In practice, all that capital gets *exported* to
markets that help drive down the price of labor, quality of
working conditions, etc.
And, in theory, that's just a fair game collapse but in
practice there are only a small number of winners -- so
"market making" is concentrated in a few hands and
private, fiat-based, de facto powers of taxation and
regulation arise. Your right to buy and sell some product X, or
your right to privacy in a transaction -- all that kind of stuff
-- is increasingly decided in venues like cocktail parties in
Aspen. Meanwhile, you can't find a job as a stockboy to save
your life and there isn't the machine screw you need on any
shelf in a radius of 80 miles.
Makes sense, but it's absurd. Ebay has or is anyway near a
monopoly on the retail sector? Fat chance. And without it your
and Guy's arguments fall apart.
Guy's crystal ball sees E-Bay et al. vertically integrating
(e.g., buying a shipping company) and growing more, and taking
over the world -- at least in this "skit" he's
extrapolating that far.
My crystal ball is different and sees E-Bay, big box retail,
other big Internet retail and all that.... sees that sector of
the economy at brenschluss. I see the threat Guy is talking about
but not much actual risk.
There *is* actual risk very close to what Guy is talking about in
other ways. For example, Google's natural near-monopoly on
search, the oligopoly of a few big email services... those kinds
of privatization do grant private orgs (that happen to be huge)
with quasi-governmental powers of surveillance, regulation, and
transactional taxation. This *is* a big bug.
The corrective concept is "common carrier" and that
concept could be applied as well to retail market makers. For
example, E-Bay, regarded as a common carrier for retail
transactions, could be forbidden by the FCC from trying to
mandate the use of Paypal. Google, regarded as a common carrier
for search could be forbidden from user tracking and required to
wholesale access to their map-reduce page-cache "thing"
to competitors.
I'm really not too keen on the alternative (that we are
currently living in). The alternative (current reality) is that
hubs like Google are basically big AI programs doing robotic
planning in a centralized way (treating users as stochastically
observable and controllable robots). I really don't like
being part of some grad-school drop-out's AI experiment just
because I happen to want to peek into the page cache and link
indexes.
Still, I don't think they actually will quite take
over all of retail. This is one of those cases where I think Guy
has the right broad outline of where the capitalists tend to push
things, but the wrong details over how the retail sector plays
out.
E-bay as a barometer of the economy.
"Hot off the presses" referred to a phenomenon much like the paper output from a laser printer being warm, bundles of freshly printed newpapers remained warm for an hour or two, and with many major papers having two or three editions per day "hot off the press" meant up to date news.
To a large extent the phenomenon of the web server creating a "hot off the press" edition every time you click a link has killed this old multi-edition dead tree newspaper business model.
This phenomenon has not been confined to the newspaper industry alone, retail sales have suffered from the same phenomenon, and one of the more notable "culprits" in this case is E-bay.
E-bay started out in 1995 as an on-line auction site for individuals, and it was a good idea, but as it grew and attracted more wealth, so it also attracted more "city" type management, and the basic premise of a simple online auction site for individuals has become increasingly sidelined in the war of attrition to get as much of your mindshare as well as as much of your money as possible, passim PayPal etc.
Now, with an estimated >175,000 people in the UK alone who make a living via E-bay, they are changing again, because "Buy it now" has increased from 25% of sales by volume a few years ago to 43% today, and of course "buy it now" quite often represents high ticket price items, so the proportion of sales by value is even greater.
So now E-bay is moving to a straight electronic shopping mall model, ideally, from E-bay's perspective, with all those 175,000 UK E-bayers who make a living out of it shifting to the new, non aution, fixed price shop format.
From the E-bay perspective and the city management types this makes good sense, it sounds a bit like a co-operative Amazon public market, with all the benefits but none of the drawbacks like having to deal with actual stock, or shipping, or customers.
B-bay always claimed it wasn't an auction house per se, and Paypal always claimed it wasn't a bank per se, and now it will no doubt claim it isn't a State, per se, and yet it looks like a duck and walks like a duck and sounds like a duck.
For those 175,000 potential UK E-bay stall-holders / shopkeepers, the unique selling point of E-bay is obvious, the up front costs are basically zero, got a computer, net connection and bank account? Then you're in business.
Try to do the same thing in real life and you need a lot of money up front, you need your market stall lease money, you need your public liability insurance, you need an accountant to keep the tax man happy, and the chances are that you need to employ some qualified and certified electrical engineers if you are even hoping to be selling anything that plugs into the mains supply...
The flip side is a market stall is a fixed fee, unrelated to turnover, whereas E-bay will nickel and dime you to death on each and every single individual sale.
Let's face it, E-bay is a business, and the changes it plans for those 175,000 UK "stallholders" are not going to be aimed at cutting their fees and E-bay's income, on the contrary, it will encourage the "stack em high" methods of sales, which in most cases will involve selling "tat" that has been bought in job lots.
However, the original premise was that E-bay was a barometer of the economy in general, so lets get back to that.
In one sense a vibrant E-bay can be seen as a by-product of a vibrant economy, but upon closer inspection this is not the truth, not even close.
Before the internet we saw the rise and temporary dominance of the "Free ads" dead tree papers. At the time you could pay for a classified ad in the local rag, or pay a lot more for a classified ad in a national rag.
This just doesn't work out financially as being a viable business model, even if all you are trying to do is shift your old collection of bike magazines for a decent price, because the catchment area in terms of numbers of eyeballs per penny of classified ad listing fee killed it.
The Free Ads papers were regional, and placing an advert was absolutely free, and people purchased the paper for a nominal fee, in a sense this was a more modern version of that old UK warhorse the Exchange & Mart (which is still going) and out of the Free Ads papers grew the more specialised ones, like Auto Trader, that specialised in cars, but Auto Trader "double dipped"< in that they charged a listing fee as well as a purchase price for the magazine itself.
These things all worked, and they were all successful, but they lacked two crucial things.
The first thing they lacked was the "hot off the press" immediacy, missed listing your car in this week's edition, then wait a week, which meant it likely took at least two weeks to sell your property.
The second thing they lacked was interactivity, that whole crap about bidding against other people, when the ONLY sensible tactic is to decide what an item is worth to you, bid that amount and then walk away until the listing is finished, you either "won" (har har, roll up, roll up, everyone is a winner, babe) the item or you didn't, however, this interactivity and bidding mania worked as a business plan.
Then came the final part of the "Hot off the press" scenario, instant gratification with Buy It Now.
When you look at E-bay with this true perspective, it becomes quite different, a vibrant E-bay is not a sign of a vibrant economy in general, a vibrant E-bay is in fact just a niche made possible by the internet.
Selling (as I did recently) an old 3/4 horsepower electric motor for a Myford lathe is made possible by the cost of publishing and reading the internet, whereas it would be a waste of time and money to do it in dead tree media.
Sure, E-bay makes a useful place for buyers and sellers to come together (Craigs list is the obvious analogy) buy that just boosts the number of eyeballs, it is NOT a fundamental enabling technology.
So in fact the success E-bay is down to exactly the same TECHNOLOGICAL changes that make e-mail better than Air Mail, it is several orders of magnitude cheaper per word sent and several orders of magnitude faster.
If we try to look for examples in the real world in other areas of industry it isn't quite so easy, for example cheap goods in walmart is a result of outsourcing and offshoring, these are changes in business methodology, not changes in technology.
Once we understand that the success of E-bay is pretty much entirely due to technological changes that brought both the cost and time delay of individual communication down to something approaching zero, we can see that the success grew out of that, with effectively zero cost it becomes economically viable for me to sell an old electric motor.
From this perspective it becomes clear that the sucess of E-bay is predicated on weaknesses in the economy, whether that weakness was the cost effectiveness of classified ads in regional dead tree media, or the lack of capital and local markets for setting up in business.
Looking into my crystal ball, the inevitable next step in the evolution of the E-bay busines phenomenon is to address the sole remaining area where a considerable slice of the selling price does not pass through E-bay, namely carriage and shipping.
The next step is E-bay, market cap 32 billion US dollars, to buy FedEx, market cap 26 billion (UPS market cap is 64 billion) and at that point they have the whole shooting match sewn up, but they still won't be a bank, auction house, shipper or State, per se, you understand.
So a growing E-bay is a sign of a crapping out economy, simply because the underlying enabling technology that makes E-bay possible also serves to support the economy in general.
The ONLY advantage of trading on E-bay is no up front "bricks & mortar" type costs, which basically means you're doing something (eg selling electrical goods) that would be illegal if you did it in the same way from a market stall.